We expect visitors to Riverinnovate to understand and abide by our policies. As a web design and internet marketing firm, we aim to provide the maximum value for every penny our clients spend. To assist us in achieving this aim, we must pay bills and fund our operations. As a result, we insist on prompt payments for the services we provide to our customers.
We comprehend that "life happens" occasionally, and you might desire a return for the fees you paid for services rendered to Riverinnovate. We make an effort to be impartial and develop a strategy that benefits both parties. To ensure that you are happy with our work, we will cooperate with you. However, in the event that a refund request is approved, all intellectual property produced by Riverinnovate, including all visuals, content, and code, will continue to be its property.
FILING A COMPLAINT
Every project is approached with the end result in mind at Riverinnovate, a creative digital agency. We share equal accountability with the client. Therefore, we think that in every circumstance when there is service-related discontent, every effort should be taken to find a solution that is entirely reciprocally acceptable. Refunds shouldn't even be thought about until things have reached an extreme level.
Our ultimate goal is to reach a compromise that works for all parties. Even then, if for some reason you are not happy and consider making a refund claim, we kindly ask that you spare a few precious minutes to write to us at [email protected] for a final conversation before doing so.
A refund request should only be made if we are unable to come to an agreement with you after talking things over.
REFUND
Full Refund: If the project has not yet begun or if the original design style has not been accepted, a full refund will be given.
Partial Refund: After the first design style has been approved, there will be a partial refund if the delivery does not occur following our delivery policy. The percentage of the return will correspond to the amount of work accomplished.
No Refund: If the project has been finished and submitted to the server, there will be no returns.
Riverinnovate will process your refund within 5-7 days after acceptan